Our Reviews

Service was great however the price on the tires were more than I could have got them elsewhere

Service Department is top notch

Took my truck in for an oil change and a recall on roof airbags. Seems like the oil change price went up and receipt didn't give a detailed price breakdown. When I went to leave my seat belts wouldn't move because they had pull the headliner for the recall. They took it back to fix it then brought back with the seat belts working. When I got home the B pillar paclstic popped half way off.

My experience with this dealership was incredibly frustrating, plagued by misdiagnoses, terrible communication, and a complete lack of customer service. Initially, I brought my truck in and paid for a repair based on their diagnosis. However, that repair didn't actually fix the problem, and a new diagnosis was recommended. Instead of refunding me for their incorrect work, the service manager expected me to pay out-of-pocket for their second guess. My truck sat at the dealership for nearly two months while I fought for a refund on the original, ineffective repair. Once we finally reached an agreement, I authorized the new repairs and the service tech assured me the parts were being ordered. Two weeks passed with no updates and my truck remained unfixed. I finally went to the dealership in person to speak directly with the manager. To my surprise, he hadn't even ordered the parts. He claimed he didn't think I wanted the truck fixed because I had disputed the original, incorrect charge on my credit card while we were negotiating—despite the fact that I had explicitly authorized the new parts order. Because of his assumption, I had to wait yet another week. A simple phone call from management could have easily cleared up this misunderstanding. Instead, I was forced to constantly chase them down just to figure out what was going on with my own vehicle. I would not recommend their service department.

Smooth no problems

Service was completed and friendly.

I scheduled an appointment for a recall on my 2025 Traverse. I already added coolant to my vehicle less than two months prior to my appointment. The recall was related to a coolant leak. When I scheduled my appointment, my coolant was low AGAIN. I never received a call telling me if my vehicle was ready. A family member texted me shortly after 8:00 am informing me my vehicle was being driven back to the bay. I drove by to pick up lunch and my vehicle was sitting in the gravel lot. I waited for a call, to not receive one. I called myself to be informed my vehicle was ready. When I arrived, we walked in to see what had been completed on my vehicle. I was informed nothing was replaced, a pressure test was completed and no leak was found so they added more coolant. I did not receive a receipt or any paperwork. We kept asking questions and the ONLY answer we received was "if you have any problems, just bring it in." We could not get any other answer. Supposedly, they were waiting on more information and would email it to me. Here it is two days later and no receipt/email. I am not pleased with the service as I am losing coolant.

None

The work was professional and courteous. I have used Russell Barnett for over 20 years and several vehicles and never been disappointed.

Just came join for oil change and tire rotation . Wait was very short and timely

CLEAR COMMUNICATION, STRAIGHT FORWARD TRANSACTION, DELIVERY AS ANTICIPATED. HELP WITH NEW SCREEN APPLICATIONS AND BLUE TOOTH PHONE CONNECTIONS. FRED ALWAYS A GREAT GUY TO WORK WITH. MICHEAL VERY HELPFUL LOCATING DEALERSHIP THAT WOULD PROVIDE REQUESTED VEHICLE.

They helped me find the vehicle I wanted

I have always had a great experience with the service department.

It was great 👍

Fred Walker and Michael Hill went above and beyond customer service. They both made our buying experience simple and enjoyable.

The team was great

Friendly and very knowledgeable people

always great service for both of my vehicles.

Great service

Everyone was friendly and helpful, and the repairs were completed when promised.

Excellent and efficient

The service personnel are the best would definitely recommend the service department over any other place I have ever been. The service manager is a real asset to the dealership he is very knowledgeable and seems like he treats his customers like family!

Service was excellent!

Service was good but cost seemed excessive

Good people, we were happy with everything

Excellent service. Adrian was very helpful and knowledgeable and went above and beyond the call.

Good service, friendly staff.

Got vehicle serviced in about 1 hr. but they forgot to fill my windshield washer fluid. Had a $39.95 coupon for oil change but it still cost me about$65,00 for oil change an tire rotation. Was a little disappointed.

Fast, friendly and no hassles